We are the global communications company that powers authentic human connection and collaboration. Jan 31, 2017 polycom hdx 7000 configuration tawakal eezz. Use of this software constitutes acceptance of the term s and conditions of the polycom dma 7000 system enduser license agreement eula. Good evening i have a question i want to upgrade my hdx 7000 to the last version, i need to have a licence to do this.
Hdx 7000 software update issue the hdx 7000 had 4 hardware version, a, b, c and d, each one has a different minimum software version which is required. This routine improves the reliability of the update process by freeing up memory while performing the update. Polycom factory reset and software upgrade duration. Integration with microsoft outlook 2010 and microsoft exchange server 2010 polycom hdx software version 2.
Updating device firmware should only be applied to anyphone byop and not our enhanced byop. Valid for polycom hdx 9006, polycom hdx 8000 hd hw rev b and c, polycom hdx 7000 hd hw rev c and hdx 4500. Good evening i have a question i want to upgrade my hdx 7000 to the. Polycom firmware update howto soundstation ip 7000 and. Polycom uc software release matrix for soundpoint ip and. The soundstation ip 7000 has been discontinued and reached endofsales on june 30, 2019.
The issue is the same when a videoconference hosted 2 polycom hdx together. Hdx managed by resource managercma or an hdx with peripherals such as. Installing software and options polycom realpresence group series and accessories 4 polycom, inc. This is due to possibly updating to an unsupported firmware. Polycom hdx 7000720 video conferencing kit series specs. Polycom hdx 70008000 upgrade kit video conferencing. Openssl upgrade openssl has been upgraded from version 0. Installing software and options for polycom hdx systems and accessories polycom, inc. In the soundstation ip 7000, polycom has combined its rich history in voice conferencing and voip technology to develop a groundbreaking new conference phone that is the clear choice for sipenabled environments. Hdx managed by resource managercma or an hdx with peripherals such as eagle eye director or polycom touch control. The polycom hdx 6000 series delivers high definition communication to all parts of your organization with unmatched levels of. Hello, i am trying to upgrade our hdx7000 to software version 3.
While doing the upgrdation it is asking for software update key and we dont which key we have to provide for software update. Recommended software versions for the soundstation ip 7000 with. Installing the software procedures for installing polycom hdx system software are different dependingon whether the system is covered by warranty or a service plan. This usage provides fips140approved cryptography for systems. The hdx 7000 has a sleek design, is easy to use, and packs in a rich set of features that includes beautiful hd video and crystalclear audio. Polycom strongly recommends that all soundstation2w conference phones operating with the specific software identified below be upgraded to the most recent software release available on the soundstation2w support page. Polycom hdx 9000 polycom hdx 8000 version b polycom hdx 7000 version b or later polycom hdx 6000 go to system admin settings general settings location, and do one of the following. Download polycom hdx 7000 video conference firmware 3. Quality improvements across the polycom hdx product line. Customers are encouraged to upgrade to hdx version 3.
This lets you start a scheduled zoom meeting directly from your existing hardware. Polycom s hdx 6000 supports one monitor, a single hd camera, one table top microphone array, or polycom s highend hdx ceiling microphone array as an option. The eula for your version is available on the polycom support page for the dma 7000 system. The restore button is on the front of the polycom hdx 9000 series system, as shown in the following figure. If you have entitlement to a software upgrade, you can install version 3. Updating the polycom hdx system software note polycom hdx system or polycom realpresence group system, you cannot connect the soundstation ip 7000 phone to it. Guides for the soundstation ip 7000 connected to polycom hdx series or realpresence group series in unsupported voip environments. If you connect the phone, the message daisychaining error. To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater. Software release matrix for polycom soundstation ip. You can also start an instant meeting if the room is configured with a personal meeting id, or use the room to. Jul 2011 ip7000 hdx sku, vvx1500 ip7000 hdx sku and vvx 1500 shipped with 3. Polycom realpresence immersive studio provides a specially designed environment where every detail is perfected to create a visual, audio and content sharing experience that is so real, you forget about the technology and focus only on the objective and content of your meeting.
Polycom hdx 6000 1080p hd upgrade license enables 720p60 and 1080p30 decode, and 720p30 and 1080p15 encode capabilities for only the hdx 6000 system. Polycom hdx 7000 720 video conferencing kit series. Find the tools, resources and insight you need to help you market and sell. Support for the polycom hdx 7000 hd with hardware version b system. Polycom uc software release matrix for soundpoint ip and soundstation ip phones.
Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Dec 19, 2012 hello, i am trying to upgrade our hdx7000 to software version 3. How to upgrade a single polycom hdxs software youtube. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. The polycom hdx 7000 is the ultimate costeffective solution for organizations looking to add a high definition video conferencing system to any small or mediumsized conference space. Replacement polycom hdx 7000 in stock need it by tomorrow. Version 4 and later of the firmware can update from the devices configuration web page. Polycom firmware update howto soundstation ip 7000 and other devices network. Software version history polycom hdx system software software version release date description 3. Latest polycom uc software release polycom support. Configuring polycom videoconferencing software duration. Ip 7000 combined download should be used where phones may be running pre4. If you need two monitors and up to 2 microphones you can check out the polycom hdx 7000. Hi good morning i need some help, i have a vxs 7000 device but i want to upgrade the firmware to 8.
Managing soundstation ip 7000 phones with hdx integration. Programming instructions accessible in the hdx admin guide. After a software update was performed and the hdx system was powered off, the hdx system might have turned on automatically in 5 to 6 days if a ping was continuously sent to the system. Below are links to the latest polycom software upgrades. We delete comments that violate our policy, which we. Polycom hdx 6000 series, polycom hdx 7000 series, and polycom hdx 8000. Polycom hdx 7000 data sheet unified communications.
If you have entitlement to a software upgrade, you can install version. Upgrading your voip system firmware should be done as often as. I used to connect hdx 7000 to tv using polycom video audio cable 24772001. Installing software and options for polycom hdx systems. Polycom devices running firmware version 3 and lower must connect to a server to update. Customers upgrading polycom hdx systems from version 2. To update your system software, use the software update feature in the polycom hdx web interface. Installing software and options polycom realpresence group series and accessories polycom, inc.
Polycom soundstation ip 7000 user manual pdf download. Upgrading and deploying your polycom hdx system when you upgrade your polycom hdx system to version 2. Searching in the web page i found this is the last firmware polycom hdx release3. If you have an existing polycom realpresence either group series, debut, hdx, or trio room system in place, you can integrate the system with zoom. Learn more products solutions consulting about us 800 6416416 live chat meet with us cart 0 login. Software release matrix for polycom soundstation ip, soundpoint ip and vvx obi edition phones. I click all the way along and then i get to a screen where it either wants me to enter a software key or upload a file with a software key. We have bought hdx 7000 vc two years back and i am trying to update the software. Refresh video low on hdx 7000 to cms cisco community. If you follow this procedure while a usb storage device is connected, the system restores from the usb device instead of the systems factory partition. Improved dialing speed for polycom hdx 7000 systems polycom hdx 7000 systems with hardwa re version c now support a dialing speed of 4 mbps in pointtopoint calls. Software key for polycom hdx 7000 update poly community. Series overview visitelecom video conference system polycom hdx 7000 series high definition quality for the standard conference room the polycom.
Polycom soundstation ip 7000 polycom soundstation ip 6000 done on a polycom soundstation ip 7000 settings in admin menu. Customers are encouraged to renew or upgrade their service. Software key for polycom hdx 7000 update to get an update license for an unentitled unit, which means there is not an active service contract registered with the serial number, you need to either get a service contract, purchase a license for the current 3. Installing software and options for the polycom realpresence. Group series remote controls offer an ergonomic design that can be keyed to allow for working with multiple video systems in the same vicinity. It shares the same new applications that make sip phone software with polycoms awardwinning polycom soundpoint ip.
Hdx7000 software upgrade poly community polycom community. This version of the software must be set to use the maximum security profile. Expanding the utility of visual communication quickly and easily, polycom hdx 7000 series systems are ideal for education, medical, enterprise and ondemand collaboration applications. On the other hand in pointtopoint communication cisco to polycom or polycom to cisco, there is no issue. How to upgrade a single polycom hdx s software duration. Poly studio x family delivers radical simplicity to your meeting rooms. If your phone deployment includes soundstation ip 7000 phones with hdx 40006000 7000 80009000 integration, use the below table. In the interoperability acano knowledge, cms has been tested with h264 and h264hp, and also some hdx 7000 polycom v 3. Our reseller also not knowing the update key and aslo he didnt remember the actvation code of polycom. U tab serial number tab upgrade key u 82075108b5c8ch u7e0850c6490000000cd. For more details on configuring the phones and the software, refer to the polycom uc software 4. A software upgrade is available for polycom touch control which is. Polycom realpresence group systems perform several internal restarts while running software updates. Soundstation ip 7000 software version polycom hdx software version.
Polycom hdx 6000 series dramatically increase productivity and communication among project teams improve collaboration and reduce costs with affordable, easy to use room telepresence solutions from polycom. Software release matrix for polycom vvx, soundstructure, obi edition phones. Is programmable for use with other devices and individual polycom codecs. Hp polycom hdx series how to upgrade from a usb stick. Polycom hdx 70008000 upgrade kit video conferencing upgrade kit sign in to comment. Set time server to off and manually configure the time and date. Page 26 user guide for the polycom soundstation ip 7000 conference phone connected to a polycom hdx system or polycom realpresence group system in unsupported voip environments safety and compliance contd waste electrical and electronic equipment weee all polycom products that fall within the scope of the eu directive waste electrical. Thats where we come in, with solutions that avert open office perils. The default username is admin and the default password is the serial number of the hdx. The polycom hdx software uses openssl fips object module software version. How to update polycom device firmware intermedia knowledge base.
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